Cancellation & Refund

Return & Cancellation Policy

We strictly have no return and no exchange policy.

In case the product delivered is an incorrect product

In this case, we would refund 100% of the product cost, however, the same is to be intimated to us immediately on receipt or latest within 24 hours of receipt of the product. In such a case, we will bear the return shipping charge on account of incorrect product delivered.

Return method & payment

  • We will bear return shipping charges for any incorrect product delivered. However, there may be times when we are unable to collect the product due to unavailability of return courier service, in which case we may request the customer to book and pay on our behalf and the amount paid for courier charges shall be refunded.
  • For general refunds, we will refund 93% of the product cost, however, in case the customer has availed our free shipping facility in that case only 90% of the product cost shall be settled.
  • All refunds will be made in the same account which was used during checkout. Others shall be paid through cheque/ NEFT or RTGS.
  • Refunds shall be made within 7 days after satisfactory receipt of goods in our warehouse.

Cancellations

In case a cancellation is made after confirming the order but before the product is shipped, a charge of up to 2.5% could be levied, the discretion of the same shall rest with hygienestore.in. However, incase the product is shipped then please refer to our ‘returns and cancellation policy’.

Please contact us on [email protected]ygienestore.in or call us at:+91 9910850730 (on working days between 11.30 a.m. – 6.00 p.m. I.S.T) for any doubts and concerns.